1. About this 58jilli Privacy Policy
The 58jilli Privacy Policy applies whenever you browse our website, create an account, log in, play available games, place a permitted wager, contact support, join a promotion, or use another 58jilli service. In this Privacy Policy, “58jilli,” “we,” “our,” and “us” refer to the operator responsible for managing the service and the personal information connected with it.
By using 58jilli, you acknowledge that your information may be handled as described in this Privacy Policy. This does not remove any privacy rights given to you by applicable Philippine law. We process information only when there is a valid operational, contractual, legal, security, or consent-based reason to do so.
Please read the Privacy Policy together with our Terms and Conditions and Responsible Gaming information. Those pages explain the rules for using an account, while this Privacy Policy focuses specifically on privacy, information security, identity checks, communications, and player choices.
2. Information 58jilli may collect
The information collected by 58jilli depends on how you use the platform. A visitor who only reads a game page provides less information than a registered player who completes identity verification, makes a deposit, or requests a withdrawal. Our privacy approach is to collect information that is relevant to a stated purpose and avoid collecting information that we do not reasonably need.
Information covered by this Privacy Policy may include:
- Account details: your name, username, password in protected form, date of birth, mobile number, email address, home address, and account preferences.
- Identity information: details shown on accepted identification documents, verification results, photographs, and information used to confirm that you are eligible to hold an account.
- Payment information: deposit and withdrawal records, transaction references, payment channel, account holder details, and limited information connected with GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfers, BDO, BPI, UnionBank, Visa, or Mastercard transactions.
- Gaming activity: games opened, wagers, betting odds, results, winnings, losses, bonuses, responsible gaming settings, and account balance history in Philippine pesos.
- Technical details: device type, browser information, operating system, language, approximate location, IP address, session times, diagnostic records, and security events.
- Communications: messages sent to customer support, submitted documents, feedback, dispute details, and communication preferences.
3. How we collect personal information
We collect information directly when you register, verify an account, update a profile, set a privacy preference, fund your balance, request a cash-out, enter a promotion, or contact support. We may also collect information automatically as you navigate 58jilli. Automatic records help pages work correctly, keep sessions active, remember reasonable preferences, and detect unusual activity.
Some information may come from payment providers, identity verification services, banks, fraud prevention services, or regulatory and legal sources. For example, a payment provider may confirm that a ₱1,000 transaction was approved without providing 58jilli with every detail held by that provider. When another party supplies information, our Privacy Policy still governs how 58jilli handles the copy under our control.
We may combine account information with technical and transaction records to understand whether a login or payment is genuine. This privacy and security process helps protect both the player and the platform from unauthorised access, duplicate accounts, abuse, and payment fraud.
4. Why 58jilli uses your information
58jilli uses personal information to provide the service requested by a player and to operate a safe, fair, and reliable gaming environment. Every use must have a reasonable purpose. We do not treat a general acceptance of this Privacy Policy as unlimited permission to use information for anything we like.
Our main privacy and processing purposes include:
- Creating, maintaining, authenticating, and securing your 58jilli account.
- Confirming identity, age, account ownership, location, and eligibility where required.
- Processing deposits, withdrawals, refunds, bonuses, bets, game results, and transaction disputes.
- Providing Tongits, Sabong, basketball betting, bingo, virtual sports, betting odds, and online casino services selected by the player.
- Preventing fraud, collusion, money laundering, bonus abuse, account takeovers, and other prohibited activity.
- Applying responsible gaming tools, reviewing concerning play patterns, and responding to self-exclusion or account limit requests.
- Answering enquiries, investigating complaints, improving support quality, and keeping appropriate service records.
- Maintaining performance, fixing errors, measuring service reliability, and improving the player experience.
- Meeting applicable legal, accounting, regulatory, audit, tax, and record-keeping obligations.
Where consent is the appropriate basis, you may withdraw it for future processing. Withdrawal does not make earlier processing unlawful, and it may not affect information that 58jilli must retain for legal, security, financial, or dispute-resolution purposes.
5. Cookies and similar technology
58jilli may use cookies, local storage, session identifiers, and similar technology to support login sessions, privacy settings, site performance, security checks, and permitted analytics. Some technology is necessary for the website to remember that you are signed in or to stop a session from being mistaken for another player’s session.
Browser controls may allow you to remove or block cookies. If you block technology required for account security or game functionality, parts of 58jilli may not operate correctly. Optional privacy preferences can be adjusted where relevant controls are provided. We aim to explain the practical effect of a preference instead of presenting a vague choice.
6. Payments and financial privacy
Deposits and withdrawals may involve local payment options such as GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet transfers, BDO, BPI, UnionBank, Visa, and Mastercard. Information is used to complete the requested transaction, confirm ownership, maintain accurate PHP account records, prevent fraud, and answer payment concerns.
Payment partners may apply their own privacy terms to information they independently control. 58jilli does not need to store every card or banking detail used during a transaction. Where payment information is retained, access is limited according to operational need, security controls, and applicable retention duties.
A withdrawal may require additional verification, especially when payment details change, activity appears unusual, or the requested amount needs further review. These steps support financial privacy and help prevent another person from taking funds from your account.
7. When information may be shared
58jilli does not sell personal information as a casual business practice. We may share limited information with service providers that support hosting, account verification, payments, customer service, fraud prevention, game operation, professional advice, auditing, and system security. Providers should receive only the information reasonably necessary for their assigned work.
Information may also be disclosed when required by applicable law, a valid legal process, an authorised regulator, or a legitimate investigation. We may share information when reasonably necessary to protect players, enforce platform rules, establish legal claims, defend rights, prevent serious harm, or investigate suspected crime.
If the business is reorganised, merged, or transferred, relevant information may form part of that transaction, subject to suitable confidentiality and privacy safeguards. A new responsible operator would remain expected to handle information consistently with applicable privacy duties.
8. International processing
Some technical systems or approved service providers may process information outside the Philippines. Privacy standards can differ between locations. Where an international transfer occurs, 58jilli takes reasonable steps to use contractual, organisational, and technical measures suitable for the nature of the information and the service involved.
International processing does not mean information becomes public or may be used without limits. The purposes described in this Privacy Policy continue to apply to information managed for 58jilli.
9. How we protect player information
Our privacy programme uses administrative, technical, and physical safeguards designed to reduce the risk of loss, misuse, unauthorised access, alteration, or disclosure. Measures may include access controls, authentication requirements, monitoring, protected transmission, staff procedures, system maintenance, and review of suspicious events.
No website, mobile connection, or storage system can promise absolute security. Players should use a strong and unique password, keep login details private, secure their phone and email account, and sign out when using a shared device. Contact support promptly if you notice an unknown login, unexpected withdrawal request, or change that you did not make.
If a personal information incident occurs, 58jilli will assess its nature, likely impact, and required response. Where applicable, we will take containment steps and provide notices to affected people or authorities in line with relevant privacy requirements.
10. Information retention
We keep information only for as long as reasonably required for the purpose for which it was collected, including account administration, payment reconciliation, responsible gaming, fraud prevention, dispute handling, audits, and legal compliance. Different records may have different retention periods.
Closing an account does not always mean every record can be deleted immediately. Financial, verification, security, self-exclusion, and dispute information may need to remain available for a required period. When information is no longer needed, 58jilli may securely delete it, anonymise it, or restrict further use.
11. Your privacy choices and rights
Subject to applicable rules and reasonable identity verification, you may ask whether 58jilli holds personal information about you, request access to appropriate records, correct inaccurate details, object to certain processing, withdraw consent, or request deletion or restriction where those choices legally apply.
Some requests may be limited when fulfilling them would expose another person’s information, undermine security, conflict with a legal duty, affect an investigation, or require deletion of records that must be retained. If a request cannot be completed in full, we aim to explain the relevant reason.
Keep your profile accurate, particularly your mobile number, email address, and payment ownership details. Accurate information helps us respond to privacy requests and avoid releasing account information to the wrong person. We may request proof of identity before completing a sensitive request.
12. Communications and promotions
58jilli may send essential account messages about login activity, payments, verification, security, responsible gaming, policy changes, and service availability. These operational messages are different from optional promotional communications because they may be necessary to manage your account safely.
Where promotions are permitted and you have an available privacy choice, you may update your preference or ask us to stop future marketing messages. A change may take a reasonable period to apply to campaigns already being processed. We may still send essential service and security notices after promotional messages have stopped.
13. Children and ineligible users
58jilli is intended only for people who meet the applicable legal age and eligibility requirements stated in our Terms and Conditions. We do not knowingly invite children to register, deposit, or gamble. Identity and age checks may be used to enforce this restriction and protect account privacy.
If we reasonably believe an account belongs to an underage or otherwise ineligible user, access may be restricted while the matter is reviewed. Relevant information may be retained where necessary to prevent repeated registration, meet a legal duty, or protect the platform.
14. Changes to this Privacy Policy
We may update the 58jilli Privacy Policy when services, technology, legal requirements, payment methods, or privacy practices change. The effective date near the top of the page shows when the current version began to apply.
Material changes may also be communicated through the website or an account notice where appropriate. We encourage players to review the Privacy Policy from time to time so they understand current practices before continuing to use 58jilli.
15. Contacting 58jilli about privacy
Questions, correction requests, account concerns, and other privacy matters may be sent to our website email at support@58jilli.com. Include enough information for us to understand the request, but do not include a password, one-time PIN, or full card security code.
For account-specific privacy requests, we may need to verify that the person contacting us is the account holder. This protects your information from being accessed or changed by someone else. We aim to review privacy enquiries fairly and respond within a reasonable period based on the nature and complexity of the request.
